Frequently Asked Questions
Biogard offers comprehensive pest control solutions, including disinsection, deratization, and disinfection. Our services are aimed at both homes and business premises.
Yes, we use only certified and approved products that are safe for humans and pets when used correctly. All our products comply with European safety standards.
We recommend prophylaxis every 3-6 months, depending on the specific situation and type of property. Restaurants and food establishments may require more frequent prophylaxis.
We primarily serve Ruse, Razgrad, Targovishte, and the western part of Silistra province. You can see a list of locations on our contact page or contact us to check if we cover your address.
During the initial inspection, our specialist will thoroughly inspect your property, identify the type of pests, assess the extent of the problem, look for entry points and hiding places, and discuss the most suitable treatment methods with you.
Yes, some preparation is usually required, such as cleaning, storing food products and personal items. We will provide you with detailed instructions before the scheduled treatment date, tailored to the type of pests and the chosen method.
The duration depends on the size of the property and the degree of infestation. A standard home treatment usually takes between 30 minutes and 2 hours. Larger properties or complex cases may take longer.
The waiting time varies depending on the products used and the treatment method. We usually recommend waiting 1 to 4 hours, but you will receive precise instructions from our specialist after the treatment is completed.
Yes, we stand behind the quality of our work. We offer a guarantee for most of our services. The duration and terms of the guarantee depend on the type of pest and the specifics of the treatment. You will receive full information when the offer is prepared.
We apply an integrated approach against cockroaches, which may include the use of gel baits, insecticidal powders in hidden places, and, if necessary, spraying with residual-action products or fumigation. The method is chosen according to the type of cockroaches and conditions.
Yes, we perform treatments of yards, gardens, parks, and other open areas against mosquitoes and ticks. We use methods such as ULV (ultra-low volume) spraying and treatment of breeding sites to reduce their population.
For rural properties, the inspection covers a larger area, including outbuildings and adjacent land. Specific rural pests (such as ticks, moles, small predators) are considered, and methods are applied that are appropriate for the presence of animals and crops.
Business subscriptions include regular scheduled visits for inspection and preventive treatment, tailored to the needs and regulations for your type of business (e.g., restaurants, warehouses, offices). The goal is to maintain a pest-free environment year-round.
Yes, we have the capacity and equipment for large-scale treatments of parks, agricultural lands, forest areas, water basins, and other large territories against various pests such as mosquitoes, ticks, rodents, and agricultural pests.
Drones allow us to effectively treat large or hard-to-reach areas, such as tall trees, agricultural crops, or roofs, ensuring precise dispersal of products.
Signs include small red spots on sheets (from crushed insects or blood), dark dots (feces), and itchy bites on the skin, often grouped in a line or triangle. You may also notice live bedbugs or their shed skins in crevices of the mattress or furniture.
We strive to respond as quickly as possible, especially in emergencies. Contact us at +359 887 150 675 to discuss your situation and arrange a visit.
We can provide an indicative price over the phone based on your description, but an accurate and binding offer usually requires an on-site inspection by our specialist to assess the real situation.
In most cases, we recommend that people and pets leave the treated premises for the specified waiting period after treatment. We will inform you in advance of the exact requirements.
If the problem reappears within the warranty period, please contact us immediately. We will conduct a follow-up inspection and free re-treatment if necessary, according to the warranty terms.
Yes, where applicable, especially for agricultural properties or large-scale treatments, we can also include biological methods as part of an integrated pest management approach.
ULV (Ultra Low Volume) spraying is a method where the insecticide is dispersed in very fine droplets (aerosol). This allows the product to remain in the air longer and reach hidden places, making it effective against flying insects and for treating large spaces.
Key preventive measures include maintaining good hygiene, proper food storage, regular garbage disposal, sealing cracks and openings through which pests can enter, and maintaining the yard and garden.
We treat against wasps and remove their nests, especially when they pose a danger. Regarding bees, as they are protected and beneficial insects, we aim for methods of relocation rather than extermination whenever possible. Contact us to discuss your specific case.
After each treatment, we issue a protocol detailing the activities performed, products used, warranty conditions, and safety recommendations. This document is important for you and for inspections by regulatory authorities (for business premises).
Over-the-counter products can have a temporary effect on small infestations. For more serious or recurring problems, professional intervention is more effective and safer, as we have access to stronger products and know how to apply them correctly and safely.
Subscription service includes regular scheduled visits for inspection, preventive treatments, priority service in emergency situations, customized solutions according to your needs, and flexible plans. We also provide detailed reports after each visit and recommendations for improving pest prevention.
The frequency of checks depends on the type of property, infestation history, and specific client needs. We typically perform checks every 1-3 months for business premises and every 3-6 months for residential buildings. The schedule can be customized to your needs.
Yes, our subscription plans are flexible and can be adapted to the changing needs of your business or property. You can increase or decrease the frequency of visits, add additional services, or change the scope of treatments. Contact us to discuss your needs.
We offer various contract duration options - from short-term (3-6 months) to long-term (1-2 years). Long-term contracts usually offer more favorable prices, but we strive to be flexible and meet the needs of every client.
For preventive purposes, we recommend annual home inspections. In areas with a high risk of certain pests or if you have a history of infestations, more frequent checks may be necessary, for example, every 3-6 months. After treating an active infestation, we recommend a follow-up check after 2-4 weeks.
Yes, we use products that are safe for families and pets when applied correctly. However, as a precaution, we recommend that children, the elderly, pregnant women, and pets are not present during treatment and return only after the recommended waiting period has elapsed.
Preparation depends on the type of pests and the treatment method. It usually includes cleaning the home, storing food, dishes, and personal items, moving furniture away from walls, ensuring access to key areas, and temporarily removing pets. We will provide you with a detailed preparation checklist before the treatment.
We work closely with the property manager to coordinate access and inform all residents about the upcoming treatment of common areas. We provide detailed instructions and a schedule to minimize inconvenience.